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ReturnRefundPolicy
Yu Shang Chicken Inc. is committed to provide our customers with a peace of mind when purchasing from us. Items shipped from YuShangFood.com can be returned within 7 days of receipt of shipment.
Return Qualification:
Upon receiving your product, if the product is damaged, or have quality issue, you may request a return within the return period.
Return Instructions:
- All returns must have an RMA number. Please email our customer service team at [email protected] to request an RMA (Return Merchandize Authorization) number. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return.
- Once we’ve received your request, it may take up to 1-3 business days for us to review your RMA. Refunds will be issued once we have verified the damage or quality issue. You do not have to return the item back to us.
- Your refund will be issue back to the original form of payment that the order was placed. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by YUSHANG.
Important Disclaimers:
- To ensure you receive fresh products, we may use expedited shipping on certain products. Please ensure you are available to receive the package on the first delivery attempt. If you are unavailable and the delivery was unsuccessful,it may affected the quality of the product, and the item will not be eligible for return.
- Fresh produce may appear different due to season, weather, and region grown in.
- Pictures on our site are for reference only, actual item may appear differently.
- Please make sure fresh produce, processed food, and perishable products are properly stored in freezer/refrigerator to ensure the freshness of your product. Spoiled products due to inappropriate storing are not eligible for return.